• Phone: 1-800-758-2193
  • Hours: Monday-Sarturday 9:am to 9pm and Sunday 11:am -4:pm eastern time

Your satisfaction is our highest priority. You have 15 business days from receipt of your order to notify Oditexfashion of your decision to return your item for a refund or a size exchange of the same item which (subject to availability). Failure to informed us within 15 business days of receipt, your item cannot be refunded or exchanged.
Please ensure that you check our size chat before placing your order. You must contact us before you ship any items you are returning. In your message, include the order number and reason for returning the product.

RETURNS AND EXCHANGES:

We try to make sure every product we sell will makes you want to come back for more purchased, but if you do need to return product back to us, you can check out our Return Policy. When you return something, it is important that you save your return tracking number, as this proves that you sent it back to us. NOTE: You’re solely responsible for return shipping/handling depending on your location.
If you wish to return or exchange an item you purchased from our store, we will gladly allow this provided:
It is unworn/unwashed and in the same condition that you received it, in its original packaging, and proof of purchase is presented.

EXCHANGES:

We accept exchanges within 14 days from the day your order was delivered to you. If you wish to return an item that was already exchanged, you can only be provided with store credit if we receive item within 14 days. No returns or exchanges after 15 days.
For hygienic purposes, necklace, bracelet, earrings, beads, swimwear’s, head tie/headwrap, cap/hats cannot be returned or exchanged. Clothing made to order with custom measurements are non-returnable/refundable. Only regular priced items may be refunded, unfortunately sale items are final sale and cannot be refunded.

SALES ITEMS:

Items bought on sales may only be returned for an exchange or store credit. A refund is not permitted.

REFUND & PROCESSING TIME

Please note, it can take up to 5-15 business days for us to receive your return to our store depending on your location. Your refund will be processed in the original form of payment within 2-3 business days as soon as we received your item(s) in the store. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Oditexfashion. For credit card payments, please allow 5-10 business days for payment to reflect into your account. For PayPal payments, please allow 1-5 business days for payment to reflect into your account.